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Terms and Conditions

Geelong Fitness – Terms & Conditions

Thank you for choosing to train with Geelong Fitness. Our goal is to deliver a structured, results-driven coaching experience through every program we offer. These Terms and Conditions are designed to maintain clarity, fairness, and consistency across all memberships and services. By becoming a member of Geelong Fitness, you agree to the following terms.

1. Membership Overview

At Geelong Fitness, every membership is designed around purpose, structure, and measurable results.
We operate as a coaching-first training environment where progress is tracked, standards are upheld, and every session has intent.
Membership options include HyFit Membership, Geelong Fitness Membership, and Youth Fitness Membership — all governed by the same terms and conditions to ensure a consistent and professional member experience.
Personal Training is available as an additional coaching service and follows the same standards and policies where applicable.

2. Payments & Billing

All memberships are billed weekly or monthly via PayChoice. Members are responsible for ensuring their billing details remain current and can update them through GymMate. If a payment fails, it will automatically be retried after 3 days (for example, a failed payment on Monday will be retried on Thursday). A fee applies for failed payments, which will be charged to the member. It is the member’s responsibility to ensure sufficient funds are available on their scheduled payment date.

3. Cancellations and Suspensions

A minimum commitment of 6 weeks applies to all new memberships.
Cancellations require 14 days’ written notice via the official Cancellation Form: https://geelongfit.com.au/cancellation/
Suspensions require 7 days’ notice via the Suspension Form: 
The notice period begins once the form is submitted. Requests will be confirmed via email within 7 days. Membership access and billing remain active during the notice period.

4. Refunds & Credits

No refunds are provided on upfront payments, memberships, or missed sessions. Credits may be issued at the discretion of Geelong Fitness for extenuating circumstances. Refunds are provided only where required under Australian Consumer Law.

5. Bookings & Attendance

All classes must be booked through the GymMate App. Members must check in upon arrival using the check-in iPad or with staff assistance. Missed or late cancellations may result in restricted booking privileges during peak periods. Members are expected to arrive prepared, follow coaching direction, and uphold the professional standards of the facility.

6. Conduct & Facility Use

All members must complete the set training program provided for their membership and are not permitted to perform their own training plan during scheduled class times. This excludes open gym access where applicable. Members must maintain respect toward coaches, staff, and fellow members at all times. Gossip, negativity, or disruptive behaviour will not be tolerated. Geelong Fitness reserves the right to terminate any membership at any time if a member’s actions or behaviour do not align with our culture, values, or code of conduct.

7. Termination by Geelong Fitness

Membership may be suspended or terminated if payment remains overdue for more than 14 days, if a member breaches the Code of Conduct, or if their behaviour is deemed unsafe or inappropriate. Written notice will be provided prior to termination.

8. Personal Training Add-On

A minimum of 48 hours’ notice is required to reschedule a Personal Training session. Sessions may be rescheduled within 7 days of the original booking. Late cancellations (under 48 hours) or no-shows will be charged in full. If a client is more than 20 minutes late without notice, the session will be forfeited. Emergencies or illness may be exempt at the coach’s discretion. All payment adjustments or PT-related queries must be sent to hello@geelongfit.com.au.

9. Kids Zone

Children are welcome under the supervision of a parent or guardian. Children must remain within the designated Kids Zone area at all times. Staff are not responsible for supervision or care. Parents or guardians are responsible for their child’s safety and belongings. Any disruptive or unsafe behaviour may result in restricted access to the Kids Zone.

10. Health & Liability

Training at Geelong Fitness involves physical exertion and carries inherent risk. Members participate voluntarily and are responsible for ensuring they are medically cleared to exercise. Geelong Fitness, its staff, and contractors are not liable for injuries, loss, or damage sustained during participation, except where required by law.

11. Privacy & Data Use

Member information is collected for administrative, communication, and program delivery purposes. Data is securely stored through Kilo Gym Lead Machine, GymMate and PayChoice in accordance with Australian privacy laws. By joining Geelong Fitness, members consent to receive communication via email, SMS, or the GymMate App. Personal information is not shared with third parties except where required by law.

12. Photography & Media

By participating in any Geelong Fitness program or attending the facility, members consent to the use of photographs and video taken during sessions. These materials may be used for marketing, promotional, and social media purposes. Consent is automatically granted upon membership and cannot be withdrawn retroactively.

13. Variation of Terms

Geelong Fitness reserves the right to update these Terms & Conditions as required. Any significant changes will be communicated via email or posted on our website.

14. Acceptance of Terms

By signing up for a membership, booking a session, or participating in any Geelong Fitness program, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

For all membership, suspension, or cancellation enquiries:
Email: hello@geelongfit.com.au
Website: www.geelongfit.com.au

New Member Liability Waiver

Geelong Fitness – Liability Waiver and Assumption of Risk

Trading Name: Geelong Fitness
Company: Parker Performance Co. Pty Ltd
ACN: 685 073 705  ABN: 46 685 073 705
Address: 21 Birkett Place, South Geelong VIC 3220

1. Purpose and Acknowledgement

This agreement covers your participation in all activities, classes, coaching sessions, personal training, open gym, events, and any related activities conducted by Geelong Fitness, whether on-site or off-site.

By signing this document, you confirm that you have read, understood, and voluntarily accept all terms of this waiver and release.

2. Rules and Conduct

  • You agree to follow all instructions, directions, and facility rules provided verbally or in writing by Geelong Fitness staff.

  • Geelong Fitness may restrict or terminate participation at any time for behaviour that is unsafe, disrespectful, or disruptive.

  • You agree to conduct yourself in a manner that maintains safety, respect, and the professional standards of Geelong Fitness.

3. Assumption of Risk

You understand that physical training carries inherent risks, including but not limited to:

  • Muscle strain, sprains, or fractures

  • Over-exertion or dehydration

  • Falls, slips, or collisions

  • Equipment failure or environmental hazards

  • Serious injury or, in rare cases, death

You confirm that you:

  • Are in good health and medically cleared to exercise;

  • Will monitor your own physical condition and notify staff immediately if unwell; and

  • Voluntarily accept all risks, known and unforeseen, associated with participation.

Participation is undertaken entirely at your own risk.

4. Release of Liability

To the fullest extent permitted by law, you release and discharge
Parker Performance Co. Pty Ltd (trading as Geelong Fitness), its directors, employees, contractors, and agents from all liability for personal injury, property damage, or loss arising from participation in any Geelong Fitness activity, except where liability cannot be excluded under Australian Consumer Law (ACL).

This waiver does not exclude or limit any rights you may have under the ACL that cannot be lawfully excluded.

5. Indemnity

You agree to indemnify and hold harmless Geelong Fitness, its staff, and contractors from any claim, loss, or expense (including legal costs) arising from your participation or breach of this agreement.

6. Medical Consent

In the event of accident or illness:

  • You authorise Geelong Fitness staff to obtain emergency medical care or transport as deemed necessary.

  • You accept full financial responsibility for all associated costs.

  • You acknowledge it is your responsibility to disclose any relevant medical conditions or injuries before training.

7. Photography and Media

By attending Geelong Fitness or participating in any activity, you consent to being photographed or filmed for marketing, promotional, and social-media purposes.
All media remains the property of Geelong Fitness and may be used without further permission or compensation.

8. Youth Participants

For participants under 18 years of age, a parent or legal guardian must sign this agreement on their behalf, acknowledging all terms and assuming full responsibility for the minor’s participation.

9. Jurisdiction and Dispute Resolution

This agreement is governed by the laws of Victoria, Australia.
Any dispute shall first be referred to mediation, and if unresolved, to binding arbitration in accordance with the rules of the Australian Arbitration Association.
The courts of Victoria have exclusive jurisdiction for any permitted proceedings.

10. Severability

If any clause of this agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

11. Entire Agreement

This document constitutes the entire agreement between you and Geelong Fitness.
It supersedes all previous written or verbal representations and may only be amended in writing, signed by both parties.

Acknowledgement and Signature

By signing below, I acknowledge that I have read and understood this Liability Waiver and Assumption of Risk.
I understand that by signing this agreement, I am giving up certain legal rights, including the right to sue for injury or damages, except as provided under Australian law.
I sign this document freely and voluntarily.

Confirm member signature.
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