TERMS & CONDITIONS

Memberships and Packages

4 Class Trial- $30

• 4 Class Trial Pass is valid for 14 days upon first class booking.
• Eligible to attend 2 classes per week.
• No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to user error, or any other reason outside of injury and/or illness.
• Trial clients bound by all Raw Fitness Terms & Conditions.

Casual Visits- $30

• No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to user error, or any other reason outside of injury and/or illness.
• Valid for one class only.
• Casual visit clients bound by all Raw Fitness Terms & Conditions.

Unlimited Membership- $55per week

• Unlimited Access to Raw Fitness Classes.
• Payments Debited fortnightly from Date of Purchase.
• Book classes up to two weeks in advance.
• Memberships are non-transferrable.

Teens Membership- $45per week PROOF REQUIRED

• Unlimited Access to Raw Fitness Classes.
• Payments Debited fortnightly from Date of Purchase.
• Book classes up to two weeks in advance.
• Memberships are non-transferrable.

Payments

• Memberships are debited fortnightly via Gym Mate.
• All members are required to keep an active credit/debit card with sufficient funds on file to be used for membership payments. Fees for failed transactions apply.
• Your membership payment will be debited automatically from your nominated card every 2 weeks from the activation date. The activation date of your membership is the date of initial purchase.
• Membership cost and Fees are subject to change and Raw Fitness will provide written notice of 30 days to members in advance.
• Changes to card details must be made within the Gym Mate App.

Ezidebit Fees

• If your scheduled payment fails, Ezidebit charges a $14 fee for every failed transaction. Unfortunately, this is not something we can control, so we encourage you to please schedule your payments for a date where you expect to have funds in the account and speak with your bank or credit card company to amend any issues. Failed payments will be re-processed the following day. More than two failed payments will result in suspension of membership.
• As a member, you are to ensure you have accurate credit card information on file, as well as an email address to receive communications from Ezidebit and Raw Fitness related to your account.

Refunds

• Payments will not be refunded if already processed. Memberships are non-transferrable.

Membership Holds

• Memberships can be put on hold for a maximum of 42 days (6 weeks). Holds are for the purpose of injury, illness or holidays.
• Hold request must be in the form of a written email to train@raw.fitness at least 5 business days prior to the commencement date.
• Payments will automatically resume once your hold period is over. It is members responsibility to inform Raw Fitness if they would like to extend their hold period.
• Refunds will not be given when failing to provide Raw Fitness with the correct notice.

Notice for cancellation- Group Fitness

• There are no cancellation fees. Cancellations require 2-weeks, notice and commence after final billing cycle.
• Must be submitted via written email to train@raw.fitness
• Once a membership has been cancelled, any new memberships will be subject to price changes in accordance with the current membership rates.
• Raw Fitness hold the right to cancel/terminate any member's membership at any time without refund if you fail to conduct yourself in an appropriate manner.

Notice for cancellation- Personal Training

• Clients may cancel or reschedule a personal training session by providing at least 24 hours' notice to the trainer. Failure to provide sufficient notice will result in the session being forfeited and the 50% of the session fee being charged.
• Cancellations of personal training packages must be made in writing. Any sessions that remain unused at the time of cancellation will not be refunded or credited.
• In the event of illness or injury that prevents the client from continuing their training, a medical certificate will be required to waive cancellation fees or extend the duration of the training package.
• Raw Fitness reserves the right to cancel or reschedule sessions if the trainer is unavailable, in which case an alternative trainer will be provided or the session will be rescheduled without penalty.

Class Booking, Attendance, Waitlists & Cancellation

• Class sizes will be limited and classes are to be pre-booked and pre-paid prior to attendance using the Gym Mate app.
• If you are unable to attend you must cancel your booking via the Gym Mate app no later than 1 hour before class start time; if you cancel within this 1-hour window you will be charged a 'no-show' fee.
• Failure to attend a booked class will incur a $15 no show fee.
• It is the member's responsibility to manage class bookings and cancellations to avoid any penalty fees.
• Members are exempt from no show fees in the case of emergency, illness or injury.
• If a member is waitlisted and a space becomes available the member will be notified via the Gym Mate app. Failure to attend or cancel class inside the 1-hour window will incur fees.

Class Expectation

• Members are to arrive on time or before scheduled class time.
• At the discretion of the coach a member may be refused entry to the class; a) if they arrive more than 10 mins late and/or b) have missed the class briefing.
• Classes will run as per the schedule provided on the Gym Mate app; however these are subject to change.
• Raw Fitness reserve the right to cancel Classes without providing notice or refunds if the Class cannot take place for any reason. However, if a Class you have Registered to attend is cancelled due to an unforeseen circumstances, you will be contacted via text, phone or email.
• Classes will be capped at 16 persons with no exceptions.
• As a member you are required to bring a towel and water bottle to each class.
• Raw Fitness is in no way responsible for the safe keeping of your belongings.
• As a Raw Fitness member you agree to:
  • Respect the trainer and other members of the gym.
  • Keep the gym neat and tidy at all times.
  • Pack everything back in the correct spot.
  • Spot mop any sweat or chalk marks.

Member Expectation

• Before you undertake any vigorous Class/Program, you should consult your doctor. If you believe there is any risk to your health from doing any of our exercises, you must notify us immediately.
• Members must notify us of any pre-existing medical condition or injury.
• It is your responsibility to advise us of any changes to your health status that may alter your ability to exercise at Raw Fitness.
• You are not to attend any session if you are suffering from any infections or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts or sores or minor infections where there is a risk, however small, to your trainer/s and other members and guests.
• We reserve the right to cancel or discontinue a session if we feel that starting or continuing the session may be detrimental to your health, safety, comfort or physical condition.
• You agree that this contract is not assignable or transferrable to any other person, persons or organisation.
• You understand that during any training session provided by us, there is a possibility you may suffer an injury or illness as a result of participation in the agreed physical activity program.
• In attending any Raw Fitness sessions, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Raw Fitness or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
• Minimum Age: In consideration of safety and security, all Participants must be 16 years or older. Any Participants under the age of 18 must have the express consent of a Parent/Guardian who by signing the Agreement on their behalf, accepts its terms and on behalf of the Participant and assumes the Participant's responsibilities under the Agreement.

Digital Content

• Members acknowledge any involvement in activities offered by Raw Fitness may be photographed or videotaped during so. The undersigned hereby consents to the use of the photographs and/or videotapes without compensation, on the Raw Fitness website, social media platforms or in any editorial, promotional or advertising material produced and/or published by Raw Fitness.

Privacy Policy

• Raw Fitness acknowledges and respects the privacy of its members. We will securely and confidentially maintain all personal, medical and training information and individual training logs pertaining to you and will not disclose your information to any third party in any circumstance except where required by Federal or State laws.

THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AND RAW FITNESS WILL PROVIDE WRITTEN NOTICE OF 30 DAYS TO MEMBERS IN ADVANCE.

WAIVER

This is an agreement for participating in personal/group strength and conditioning training with Raw Fitness and all coaches and contractors associated with the business activity.

THIS IS AN IMPORTANT DOCUMENT AND YOU SHOULD READ IT CAREFULLY BEFORE AGREEING. BY AGREEING TO THIS WAIVER, YOU ARE DEEMED TO HAVE ACCEPTED AND UNDERSTOOD AS BINDING ON YOU ITS TERMS AND CONDITIONS AND ANY ACCOMPANYING RISKS, OBLIGATIONS AND RESPONSIBILITIES. UPON AGREEING TO THE TERMS AND CONDITIONS CONTAINED IN THIS WAIVER, YOU ACKNOWLEDGE THAT

1. Risk Warning
   Your participation in any physical activity while following the strength and conditioning program supplied by Raw Fitness and your Strength and Conditioning Coach is dangerous. You acknowledge that you are exposed to certain risks during any participation in Physical Activity, including but not limited to physical injury, death, or property damage, and that accidents can and often do happen. Prior to undertaking any Physical Activity, you should ensure you are aware of all of the risks involved, including those risks associated with any health condition you may have. By agreeing to this Waiver, you acknowledge, agree, and understand that participation in the Physical Activity may involve risk. You agree and undertake any such risk voluntarily and at your own risk. You acknowledge that the assumption of risk and warning above constitutes a 'risk warning' in accordance with relevant legislation, including the Civil Liability Act 2002 (NSW).
2. Waiver
   A supplier of recreational services or recreational activities may ask you to agree that the statutory guarantees under the Australian Consumer Law (which is Schedule 2 to the Competition and Consumer Act 2010 (Cth)) do not apply to you (or a person for whom or on whose behalf you are acquiring the services or activities). If you sign this Waiver, you will be agreeing that your rights (or the rights of a person for whom or on whose behalf you are acquiring the recreational services or recreational activities) to sue the supplier in relation to recreational services or recreational activities that you undertake because the recreational services or recreational activities provided were not in accordance with the guarantees are excluded, restricted or modified as set out below, including in particular, paragraph 3 and Schedule 1 of this Waiver.
3. For recreational services or recreational activities to which the Australian Consumer Law (Commonwealth) applies: By agreeing to this Waiver, you agree that the liability of Raw Fitness and your Coach in relation to recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law) for any: a. death; b. physical or mental injury (including the aggravation, acceleration or recurrence of such an injury); c. the contraction, aggravation or acceleration of a disease; d. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs: i. that is or may be harmful or disadvantageous to you or the community; or ii. that may result in harm or disadvantage to you or the community, that may be suffered by you (or a person for whom or on whose behalf you are acquiring the services) resulting from the supply of recreational services or recreational activities, is excluded and the application of any express or implied term that any services will be provided with due care and skill is hereby excluded.
4. Release and Indemnity
   You, to the extent permitted by law:
   1. release and forever discharge Raw Fitness and your Coach from all action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising from or in connection with any Physical Activity (Claims) that you may have or may have had but for this release arising from or in connection with your participation in the Physical Activity;
   2. release and indemnify Raw Fitness and your Coach against any Claim which may be made by you or on your behalf for or in respect of or arising out of your death whether caused by the negligence or breach of contract by Raw Fitness and your Coach or in any other manner whatsoever; and
   3. indemnify and will keep indemnified and hold harmless Raw Fitness and your Coach to the extent permitted by law in respect of any Claim by any person:
      1. arising as a result of or in connection with you undertaking the Physical Activity; and
      2. against Raw Fitness and your Coach in respect of any injury, loss or damage arising out of or in connection with your failure to comply with Raw Fitness and your Coach's rules or directions, save that the above releases and indemnities shall not apply to the extent that the loss, damage or injury that is the subject of the Claim is caused or contributed to by the grossly negligent act or omission of Raw Fitness and your Coach.
5. Warranties
   You warrant that prior to undertaking any Physical Activity you:
   1. are and must continue to be medically and physically fit and able to undertake and participate in the Physical Activity;
   2. are not a danger to yourself or to the health and safety of others;
   3. have not at any time suffered any blackout, seizure, convulsion, fainting or dizzy spells; and
   4. are not presently receiving treatment for any condition, illness, disorder or injury which would render it unsafe for you to take part in the Physical Activity.
6. You acknowledge that you must, and you agree that you will, disclose any pre-existing medical or other condition that may affect the risk that either you or any other person will suffer injury, loss or damage. You acknowledge that Raw Fitness and your Coach relies on information provided by you and that all such information is accurate.
7. Questions
   If you require clarification or assistance regarding the contents of this Waiver or how to safely undertake the Physical Activity, please contact Raw Fitness and your Coach prior to agreeing to this waiver or undertaking any Physical Activity at Raw Fitness.

For recreational services or activities provided in NSW:
For recreational services or recreational activities to which the Australian Consumer Law (New South Wales) applies: By agreeing to these terms and conditions, you agree that the liability of Raw Fitness and your Coach in relation to recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law) and recreational activities (as that term is defined in the Civil Liability Act 2002 (NSW) for any:

1. death;
2. physical or mental injury (including the aggravation, acceleration or recurrence of such an injury);
3. the contraction, aggravation or acceleration of a disease;
4. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs:
   1. that is or may be harmful or disadvantageous to you or the community;
   2. that may result in harm or disadvantage to you or the community, that may be suffered by you (or a person for whom or on whose behalf you are acquiring the services) resulting from the supply of recreational services or recreational activities, is excluded and the application of any express or implied term that any services will be provided with due care and skill is hereby excluded.

BY AGREEING TO THIS WAIVER, YOU HAVE READ, ACCEPT, AND UNDERSTAND ANY TERMS AND CONDITIONS, ACCOMPANYING RISKS, OBLIGATIONS, AND RESPONSIBILITIES CONTAINED IN THIS WAIVER.